An Information Technology Infrastructure Library (ITIL) Framework defines how an organization can best structure their systems and network management departments. The concepts in an ITIL framework help IT Service Providers with consistent planning and documentation, as well as implementing repeatable processes, improving service delivery. JET's dynamic three-day course introduces the lifecycle of managing IT services using a case-study based approach to the core disciplines of ITIL, including best practices. Simulation exercises throughout the course are based on building a compliance-based IT service.